This is an exciting opportunity to lead the delivery of an efficient and effective membership function, overseeing renewals, queries, and data management. Leading a high-performing team of four, you will also oversee the delivery of our admission ceremonies, which are key engagement events for new Fellows. Your focus on using insight, being process driven and being data led in approach, will be important to maintain high retention rates and meet KPI targets, to support business activities, growth and income. 

If a role as the driving force behind our membership services interests you, we welcome your application!

• Be accountable for the delivery and operations related to the member life-cycle; this includes but is not limited to, new member applications, payments, member benefit administration, renewal, resignations arrears processes to meet KPIs and drive strong retention. 
• Manage the members’ annual renewal to ensure we reach KPIs and projected income targets to support the activities of the RCR while delivering a professional and seamless process.
• Monitor and report on monthly membership growth and make recommendations for action as to Director.
• Be an advocate and spokesperson for membership operational activities as required for internal and external stakeholders.
• Assist in the development and implementation of membership strategies and initiatives with the Directorate of Communications or other Senior Managers.
• Lead and oversee planning and development membership events including Admission Ceremonies, or other engagement events within the team.
• Oversee planned workloads for the Membership Operations Team to ensure they are meeting expected customer service standards, outputs and deadlines, while providing an achievable and fair distribution of work among team members

• Knowledge of membership systems and procedures.
• General knowledge of or interest in the health sector and issues in healthcare and public policy.
• Experience of working in a membership organisation.
• Experience of using and developing a client relationship management (CRM) database.
• Experience of delivering and embedding exceptional customer service.
• Skilled manager of people, able to bring together, motivate, co-ordinate and develop a team.
• Effective oral and written communication skills.
• Effective level interpersonal skills, including ability to work collaboratively and build and sustain effective working. relationships with a diverse range of colleagues, partners and stakeholders.