Membership Operations Administrator job vacancy
This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.
If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you.
Job details
This vacancy closes 23:59 11 August 2024. Applications are being reviewed as they are received so if interested we advise that you submit an application as soon as possible.
| Salary | £26,356 per annum with pay progression up to £30,176 per annum within two years employment plus excellent benefits |
| Location | Central London with flexible working |
| Hours | Full-time/35 hours per week |
| Contractual status | Permanent |
What you’ll do:
- Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
- Respond to member queries and complete key membership administration processes throughout the membership lifecycle.
- Provide support to ensure relevant documentation on membership processes are current and user friendly.
- Through continuous review and collaboration across the RCR, implement developments that improve efficiency or member experience.
- Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
- Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration.
What you’ll need:
What you need:
- Experience of managing administration processes efficiently.
- Demonstrable experience of providing exceptional customer service.
- Experience of using and maintaining a database or equivalent to store and retrieve data.
- A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
- Ability to prioritise and anticipate competing demands.
- Good working knowledge of Microsoft packages.
If you'd like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.
Download the candidate pack
How to apply
To find out more about any of the vacancies advertised, please download the candidate pack for the post you are interested in. Complete the diversity monitoring form and send a CV and covering letter to [email protected] by the stated closing date, explaining concisely how you match the requirements of the role.
Alternatively, you can send your application by post to arrive by the closing date. Please address your application to:
HR Manager
The Royal College of Radiologists
63 Lincoln's Inn Fields
London
WC2A 3JW
All applications will be acknowledged, but if you have not heard from us again within a fortnight of the closing date, please assume that you have not been shortlisted for interview on this occasion. Unfortunately we are unable to respond to general enquiries about employment opportunities. Each vacancy is advertised on this website as well as through other recruitment methods.
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