The team is seeking a highly organised and proactive project support person to make a significant contribution to the development and maintenance of the iRefer content. You will support the team in carrying out workflows within wider project activities, project scoping and management. You will need to be able to maintain focus on admin tasks while liaising with team members and our contributing doctors to ensure that tasks are completed as needed. You will need the ability to forward think, and problem solve.

This role is varied and interesting and will give you the opportunity to gain useful skills in academic research, consensus process facilitation, quality assurance and project management; and to be part of the development of a respected publication that makes a positive impact on patient outcomes and efficiency within the NHS.


 

• Provide project coordination across the iRefer team by regularly reviewing the way the team works and communicates regularly, being up to date in tools, resources and techniques that can improve ways of working.
• Maintain vigilance for project bottle necks or deviance from timetables, alerting colleagues appropriately.
• Maintain up to date files and records, taking responsibility for the storage of information in a well organised way.
• Assist with the maintenance of records of project data and documents, reporting on this as required.
• Update the content management system (CMS) to ensure accurate publication of the iRefer content, alongside team members.
• Provide administrative support for activities relating to business development and key account management, such as arranging meetings, creating agendas, taking minutes  and following up with parties.
• Take responsibility for providing excellent customer service from initial enquiry, through to sales and invoicing, and any post-purchase questions. 
• Take ownership of the customer journey for all website subscribers and leadership on the day to day management of accounts, escalating to the relevant team member as indicated.

• Experience working in an administrative environment within team, providing a professional, friendly and reactive service. 
• Experience of providing project support/team coordination. 
• Effective interpersonal skills with the confidence and credibility to engage with varied stakeholders 
• Ability to handle competing demands, whilst maintaining high standards of accuracy and attention to detail. 
• Excellent organisational skills.