Single Sign On FAQ
What is changing?
We are making changes to our systems to improve your experience and access.
All RCR members and users of our services will need to update their account and log-in information when prompted to do so.
We are making changes to provide our Fellows and members with more a efficient user experience, enhanced data security, and easier access to the support that matters to you.
How you may be impacted varies from service to service. We understand you may have concerns and have shared guidance on how these changes will impact specific RCR platforms.
What are the benefits?
We are moving to a specialist single sign on provider which offers enhanced data security.
We're making your access to the services that matter to you faster and easier than ever before.
We will be updating your MyRCR dashboard to make it more user-friendly and will put all the essential information in one place, to make it easier to find what you need, update what you want to hear from us about, and keep your receipts, tickets and learning all in one place.
You'll need to use just one email and password to access all our services.
Wherever you access our services, you'll be logged in across all RCR platforms, including your e-Learning, exams, and mentoring, among others.
How will this impact you?
We are moving all our digital services to Single Sign On (SSO). This is a practice used by many other organisations and involves one log-in to access multiple services or sites.
Single Sign On brings the convenience of using just one MyRCR login to access all our digital services, such as e-learning, events, exams bookings, and more. This will make using your RCR membership benefits and support both easier and faster.
As part of this move, you will need to update your account information on the new system the first time you login. This will include verifying your email, entering your password and checking your details. Click here to see guidance on how to use this Single Sign On and login.
Should you have any problems updating your account and logging in, please email our dedicated helpdesk.
We are changing direct debit providers to Go Cardless.
If you pay your membership fees by direct debit, you will have received an email from the RCR on 19 March 2025, informing you of this change.
Your membership payments on bank statements will change, to appear as R C Radiologists instead of RCR.
It will take a little longer to access the exam hub the first time you log in after the system upgrade. You will need to update your account and log-in information when prompted to access the Exam Hub platform. This takes just 10 minutes and will enable one password to be used across this and all other RCR services. Please ensure that you complete this setup with as much time as you can prior to attempting to book an exam place, so that any issues can be resolved without affecting your ability to book.
Make a note of your RCR number. If for any reason you have difficulties logging in after the system upgrade you will need this to identify your account and book an exam.
Non-members, and new exam candidates
As part of our system upgrades, our membership applications are temporarily shut down, and will reopen applications in April 2025.
As a user of the Learning Hub, you will need to update your account and log-in information when prompted to access the Learning Hub. This takes just 10 minutes and will enable one password to be used across this and all other RCR services.
Historic CPD member records will not be immediately available on the new system. These will be transferred in phases by the end of Spring 2025. If you need these records sooner, we recommend you download them now.
For non-members, your CPD record will be migrated however you will need an active membership to access them.
As part of our these updates, we are also making some changes to how the Learning Hub runs, including closing the RCR Learning App and launching a new and improved e-Learning platform this spring.
You will need to update your account and log-in information when prompted to book your place on events. This takes just 10 minutes and will enable one password to be used across this and all other RCR services.
Once you have booked on to an event and received a booking confirmation email, it may appear on the event portal that you are not registered. Please know that if you have received a booking confirmation email you are booked onto the event.
This only applies to those who have booked into an event on or before Tuesday 8 April 2025. We are transferring event attendee details during our systems upgrade, which will temporarily delay your booking details showing on the event portal. Should you have any concerns with your booking, please email our events team.
As a user of risr/advance (formerly called Kaizen), you will need to update your account and log-in information when prompted, to access your e-portfolio. This takes just 10 minutes and will enable one password to be used across this and all other RCR services.
Users without a MyRCR account and who do not use any other RCR services will still be able to log in directly outside of single sign on.
As an RCR user of the iRefer platform, you will need to update your account and log-in information when prompted. This takes just 10 minutes and will enable one password to be used across this and all other RCR services.
You will need to update your account and log-in information when prompted to access the mentoring platform. This takes just 10 minutes and will enable one password to be used across this and all other RCR services.
We are updating your member dashboard. These changes will make it more user-friendly and will put all the essential information in one place, to make it easier to find what you need. We will be providing a guide on using the new layout.